What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Form Re-submission Vs Using the same form to re-order

    Asked by DebbieBiswas on March 10, 2017 at 11:24 AM

    I have followed all your instructions on how to allow a user to re-submit/ edit a form. In my business i have two scenarios

    1.  Edit a form: The customer has placed the order and wants to go back and change a few information pieces on the form ( e.g Wrong Address or Wrong details etc) 

    2. Re-order using the same form: In this scenario, the customer wants to place an order AGAIN, but wants to use the same form but change it a little bit to indicate her changed preferences. In this case, if i use the edit link, the final payment gateway is side stepped. So they end up not paying but placing a new order.

    How do I differentiate between the two cases and how in the second case can i make sure that the payment is not being side-stepped?

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on March 10, 2017 at 02:47 PM

    Payment is only collected when the form is initially submitted.  Editing an existing submission will not resubmit payment. 

    If you users want to update their data, they can edit their submission.  If they want to submit a new order with payment, they will need to fill out and submit the form.