What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form Very Slow

    Asked by jackspence13 on March 10, 2017 at 08:33 PM

    Hi,

    My form for some reason is being extremely slow no matter what browser i use. The form is almost unusable. Please help. thanks!

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    JotForm Support

    Answered by liyam on March 11, 2017 at 09:57 AM

    Hello jackspence13,

    Currently, we have not received any other reports of slowing down to as much as the building being unusuable level. But there are a number of reasons which may have caused this on your end. Here are a list of things to do to debug where the low down is happening:

    1) This may have been caused by a glitch from downloading incomplete scripts on your browser. To resolve this, you can try refreshing your page, or clearing your browser's cache.

    2) If you are in an office network, can you check with your IT to see if the problem is internal within your network?

    3) If you are directly connected to your ISP (not in an office Local area network), you can check other websites if you are also having a slowdown with other websites as well. In any case, you can also ask your ISP if they are having issues with other CDN networks distributing JotForm resources.

    In addition to number 3: If you are using Firefox or Chrome browser, you can press F12 to open your browser's console and check for errors which may appear 

     In any case, if the problem persists, please let us know.

    Thanks.