What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    When I am editing the conditions in my form, the template is changing.

    Asked by nzsaiorg on March 10, 2017 at 09:15 PM

    This is changing the form dimensions and question alignment. See http://www.sathyasai.org.nz/north-shore to see what the original template was.

    Page URL:

  • Profile Image

    Answered by Boris on March 11, 2017 at 10:15 AM

    I have checked your mentioned forms, and I did not see any template changes while editing conditions of the existing form.

    However, I did notice that these forms are using a different version of the Jot Theme theme:

    The North Shore form uses a version of this theme from 2014, while the Botany form uses the version of the theme from 2017.

    When you re-save a form that has a theme applied to it, it will fetch the latest version of the theme when your form is re-saved. That is what happened here, and that is why your freshly edited form doesn't have the outdated version of the theme applied to it anymore.

    (Additionally, due to technical reasons, old versions of our themes are not compatible with the current version of the Form Builder or the Designer. When you re-save a form, it applies the current version of the theme to your form, which is compatible with the Form Builder so the styles can function correctly.)

    I see that the form you referenced as the original template has a transparent background, while your second form has a white background. If you want to make the main background of your form transparent, please simply apply this as your form's Form Color:

    rgba(255, 255, 255, 0)

    Thank you.

  • Profile Image

    Answered by nzsaiorg on March 11, 2017 at 03:30 PM

    Thanks Boris.

    Is there any way of keeping the old theme if its compatible with the new form builder?

  • Profile Image
    JotForm Support

    Answered by BDAVID on March 11, 2017 at 10:08 PM

    Unfortunately, old themes are not compatible with the new builder, so there is no way to keep it.

  • Profile Image

    Answered by nzsaiorg on March 12, 2017 at 05:17 AM

    Thank you.

    How can I make my form fit an iframe size of 444px wide by 420px high

  • Profile Image

    Answered by Boris on March 12, 2017 at 06:40 AM

    To make your entire form display inside such a limited space, I would recommend that you open the form for editing inside our Advanced Designer:

    Once inside the Advanced Designer, follow these steps:

    1. Under Form Layout, set Form width to 444, and Input width to 214:

    2. Under Line Layout, set Line spacing to zero:

    3. Click on the header (Contact us), and set its text to small, while also reducing its vertical padding from 24 to 12 at most:

    Please perform those steps, and your form should display small enough to be within the sizing constraints you specified. Let us know should you need further assistance.

  • Profile Image

    Answered by nzsaiorg on March 22, 2017 at 02:19 AM


    I have tried this but. It looks good on preview but when embedding in an iframe it is not working. See this URL http://www.sathyasai.org.nz/henderson


  • Profile Image

    Answered by Ian on March 22, 2017 at 07:41 AM

    You need to reduce the vertical padding to fit the form in the desired space on website.

    Let us know if you still face any issue.