What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    If I downgrade my service would it still be active at the basic level?

    Asked by NewMexAST on March 11, 2017 at 07:12 PM

    I needed the functionality of the bronze plan for processing payments for our organization's conference. The conference has concluded and we only need the basic plan. Does downgrading from the Bronze plan cancel my subscription entirely?

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    JotForm Support

    Answered by AIDAN on March 12, 2017 at 04:26 AM

    Hi, thank you for contacting us.

    Please note that if you downgrade from the Bronze plan to the Free plan, your forms and their payment integrations will not be affected at all. The only thing that changes is the account limits which I assume you have examined and deemed adequate for your needs.

    I hope this helps. If you need further assistance please let us know. Thank you.