If I downgrade my service would it still be active at the basic level?

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    Asked on March 11, 2017 at 07:12 PM

    I needed the functionality of the bronze plan for processing payments for our organization's conference. The conference has concluded and we only need the basic plan. Does downgrading from the Bronze plan cancel my subscription entirely?

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    Answered on March 12, 2017 at 04:26 AM

    Hi, thank you for contacting us.

    Please note that if you downgrade from the Bronze plan to the Free plan, your forms and their payment integrations will not be affected at all. The only thing that changes is the account limits which I assume you have examined and deemed adequate for your needs.

    I hope this helps. If you need further assistance please let us know. Thank you.