What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Some widgets added through the v3 builder are causing missing fields in preview.

    Asked by gadoespecialed on March 13, 2017 at 01:03 PM

    When I logg into My Jot form to edit my form I can see the entire form, but when I view preview only a portion of the form is showing?

     

     

    Page URL:
    https://www.jotform.com//?formID=63273082467156

    Screenshot
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    JotForm Support

    Answered by Kevin_G on March 13, 2017 at 04:03 PM

    I have tested this on my end and I was able to replicate the same issue, but only when editing the form in the JotForm v3 builder.

    I will report it to our back-end team so this will be checked and resolved, in the meantime you could edit your form in the v4 builder. 

    We will let you know as soon as we get any update about it. 

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    Answered by gadoespecialed on March 13, 2017 at 04:18 PM

    Kevin, This also happens when you access the form via the link. 

     

    Paula Gumpman

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    JotForm Support

    Answered by Kevin_G on March 13, 2017 at 06:56 PM

    Yes, the issue was affecting the preview of forms as well. 

    However, we've received an update regarding this and your form should be working if you update the widget by opening the wizard and clicking on the update widget: 

    Please try it on your end and let us know how it goes. 

     

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    Answered by gadoespecialed on March 14, 2017 at 07:45 AM

    Thank you Kevin,

     

    I updated all of my Widgets and we are back online.

     

    Thank You,

     

    Paula