What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hi, my email address was put on the bounce list for several times now, even though it is a normal address and does usually work properly. Why?

    Asked by ufrohnho on March 13, 2017 at 03:43 PM

    Is there any way to prohobit this?

    Since we do not get an alert, we have to rely on customer feedback, who complain, that the customer feedback form and the registration form on website is not working. THis is a very unsatisfying situation.

    Thanks in advance for clarification.

    Heike Frohnhoff

    Page URL:

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    JotForm Support Manager

    Answered by Jeanette on March 13, 2017 at 07:33 PM

    An email is bounced back every time the recipient¡s email server rejects our messages. That means that AOL was bouncing back the notifications coming from us. My recommendation would be to setup a gmail address or similar to prevent further issues.