What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    URGENT..Account suspended and now my customers can not order!

    Asked by De  on March 13, 2017 at 07:40 PM


    This message is urgent. I recently contacted support regarding my account being suspended for unsure reasons.

    Previously I switched my password thinking that that was the issue but after during some research on your forums i have learned that y account has been suspended.

    It is urgent I get some sort of answer ASAP because the jot forms are connected to my company website in which customers place their orders via Jotform Survey & Paypal integration. I have used these forms many many times and have never came across this problem before. 

    Please check out the screenshots to see how imperative this issue is to ensure the account is reinstated as son as possible. 

    Below is a link I sent to my client in which has been disabled. 


    Honestly, I have never came across this issue ever while I have been apart of Jotform. 

    My username: PayneBrandingCo

    Email: info@paynebrandingcompany.com

    Page URL:

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    JotForm Support

    Answered by Aury on March 13, 2017 at 10:51 PM


    This issue is solved already in this thread: https://www.jotform.com/answers/1090473.

    If you have additional questions, please let us know.