- jpecommerceAsked on June 22, 2012 at 12:59 PM
My email address has not been receiving submissions from at least one of my JotForm pages, and when I went to test the email settings, the following message appeared: "This email address is blocked by Jotform, please contact us."
I read a couple of other posts about this, and it seems that it is an easy fix on your end, so hopefully that is the case again this time.
Edit: I have temporarily switched my email address to make the forms work, but please contact me so that I can get the default address unblocked.
- JotForm SupportGoldoAnswered on June 22, 2012 at 01:07 PM
I have removed firstname.lastname@example.org from the bounce list.
- jpecommerceAnswered on June 22, 2012 at 01:52 PM
Thank you for the quick response.
Now when I submit test through JotForm (or form on our website), it says the action is successful, but I do not receive a message, and I do not receive a message when I set the JotForm account up to send a message to different email address either; however, when I send an email to the same account that receives the JotForm messages from my personal email account, it receives them instantly. Is there something wrong with the outgoing settings?
- pinoytechAnswered on June 22, 2012 at 02:06 PM
Do you mind if we ask your form URL so we can check it and for further assistance?
- jpecommerceAnswered on June 22, 2012 at 02:11 PM
Not a problem.
- pinoytechAnswered on June 22, 2012 at 02:23 PM
Here's your mail log. It seems that the submission was sent to your email
/var/log/jotform/amazonSES.log:[22/Jun/2012:13:46:52 -0400] 21517083273955 AmazonSES Sent email to email@example.com - MessageID:00000138154dbdac-d5062e00-1ced-4d78-81c1-2624354ffcbe-000000 - RequestId:3fa217e3-bc92-11e1-b00d-cbd1addda5c2
Can you try it again and if the said issue still persist, let us know.
- jpecommerceAnswered on June 22, 2012 at 04:33 PM
OK, it seems to be working. Thank you for your assistance.
- pinoytechAnswered on June 22, 2012 at 04:40 PM
You are welcome! If you need our help again, please don't hesitate to contact us anytime.
Have a great day!