What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I am trying to log in and it says my account is Auto suspended. what does that mean

    Asked by Janelle Johnson  on March 14, 2017 at 10:11 AM
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    JotForm Support

    Answered by Kevin_G on March 14, 2017 at 11:34 AM

    This happens when you're asking for information that goes against our Term of Use; however, this is not the case on your account, I've reviewed it and found that you're requesting payment info under a payment integration and you're not asking for info such as username, password or other sensitive data. 

    I've reactivated your account now, please check and let us know  if you have any question.