What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Data is not changing on my website

    Asked by jsparties on June 22, 2012 at 01:26 PM


    The data is not changing on my websites when i make a change on a form and save. I have updated the sites page but will nit change



    Next to the comments box i have changed the text, in the jot form you can see it on the website you cannot




    Page URL:

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    JotForm Support

    Answered by Goldo on June 22, 2012 at 01:54 PM

    Its' a caching issue when using http://form.jotform version of the form. Replacing it with http://www.jotform should fix it.

    So, replace the embed code in your website with this code:

    <script type="text/javascript" src="//www.jotform.com/jsform/20195142993"></script>

    Let me know.

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    Answered by jsparties on June 22, 2012 at 01:55 PM

    So i am going to have to update every form on my websites with the www when i make any changes in the future?


    I have a large amount of forms on this site plus other sites..

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    JotForm Support

    Answered by Goldo on June 22, 2012 at 02:06 PM

    The forms will update eventually (delayed), so you don't need to to do this on every form. You can apply the immediate fix to some forms.

    We are having a slight problem with the cached forms on our CDN (content distribution network) and the problem has been already forwarded to our Development Team.

    Sorry for the inconvenience.