What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help! Made payment but account not upgraded:

    Asked by quickscribe on March 14, 2017 at 12:06 PM


    Upgraded account to Bronze package via Paypal. However this change has not been effected. Please advise ASAP!!

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    JotForm Support

    Answered by david on March 14, 2017 at 01:45 PM

    It looks like the cancellation notice sent by your previous subscription that was cancelled caused your account to be downgraded.  I applied your new subscription back to the account and it should now show correctly as Bronze.