Help! Made payment but account not upgraded:

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    Asked on March 14, 2017 at 12:06 PM


    Upgraded account to Bronze package via Paypal. However this change has not been effected. Please advise ASAP!!

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    Answered on March 14, 2017 at 01:45 PM

    It looks like the cancellation notice sent by your previous subscription that was cancelled caused your account to be downgraded.  I applied your new subscription back to the account and it should now show correctly as Bronze.