What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form suddenly not working properly

    Asked by tamsyn on March 14, 2017 at 01:02 PM

    Hi there JotForm staff,

    My form -- Field Day Details Form -- has suddenly stopped working properly. When you open the form link (https://form.jotform.com/tamsyn/field-day-details-form), the first half of the form does not even show up -- and the back and next buttons do not work either.

    However, in "Edit Form" mode, everything shows up -- but when I click "preview form," the same bizarre problem appears again (the first half of the form is invisible, and next and back buttons don't work).

    To add to the mystery, this form was working properly just yesterday -- and it has not been edited since we released the form to our constituents to fill out.

    The only "update" I have made to my account is changing the background (I did that yesterday) -- so that's the only issue I could think of (though it makes no sense why having done that should affect this particular form's functionality).

    Can you please help us figure out the problem? 

    This is a big problem, since we're actively collecting information for our upcoming field day season -- and we did extensive testing on this form prior to its release (and it was working perfectly).

    Thanks so much!

    tamsyn

  • Profile Image
    JotForm Support

    Answered by BJoanna on March 14, 2017 at 02:29 PM

    Sorry for inconvenience this may caused you. 

    This issue was caused by form separator widgets and progress bar widget form your form. I have updated those widgets on your form and your form is working now properly.

    Let us know if you need further assistance. 

  • Profile Image

    Answered by   on March 14, 2017 at 02:39 PM

    Thank you very much for the fast reply and fix! The form is working for me now too.

    Best,

    tamsyn