Upgrade issue

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    dgrid12
    Asked on March 14, 2017 at 01:12 PM

    Hi,

    I'm trying to pay to upgrade to Storage and it is not working. I have updated the credit card details so there shouldn't be an issue relating to this.

    Thanks,

    Ben

  • Profile Image
    david
    Answered on March 14, 2017 at 02:20 PM

    Since you have an active Bronze subscription, our system will not allow you to create a Storage subscription in addition to it.

    If you wanted a Storage subscription rather that the Bronze subscription, we can cancel and refund the Bronze subscription for you.  You could then upgrade to the Storage subscription.