What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Upgrade issue

    Asked by dgrid12 on March 14, 2017 at 01:12 PM


    I'm trying to pay to upgrade to Storage and it is not working. I have updated the credit card details so there shouldn't be an issue relating to this.



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    JotForm Support

    Answered by david on March 14, 2017 at 02:20 PM

    Since you have an active Bronze subscription, our system will not allow you to create a Storage subscription in addition to it.

    If you wanted a Storage subscription rather that the Bronze subscription, we can cancel and refund the Bronze subscription for you.  You could then upgrade to the Storage subscription.