What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do you cancel the Monthly Subscription of $10.77

    Asked by selma aqua bears on June 22, 2012 at 03:22 PM

    Selma Aqua Bears is a seasonal recreation swim program.  We are no longer accepting registrations because to season is nearing the end.  We would like to keep Jot Form but no longer need the monthly upgrade of $10.77 per month.  There will not be more registations until next swim season in 2013.  How do I do this?

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    Answered by jeanettebmz on June 22, 2012 at 05:08 PM

    Please kindly follow these instructions in order to change your credit card information :

     1. First of all, you would need to find your Plimus username in the email that was sent to you when you first paid for your subscription (Plimus is our Payment Gateway)

    ==> If you are not able to retrieve your Plimus username from your email inbox, follow these steps , before to continue to step 2

    (otherwise skip them and go to Step 2 directly)

    a. Go to the your account settings,


    b. then click the Cancel button



    c.  Copy your Plimus' username (its format is only numbers) and if you have forgotten your password,  click the Forgot Password link


    After clicking on that link, type  your email and your Plimus username  , expect a message into your inbox and retrieve your Plimus password.



    2 . Login to Plimus via this page: https://secure.plimus.com/jsp/account_login.jsp

    And proceed to cancel your subscription

    Feel free to look for more assistance whenever you need it. We are always glad to assist.


    Keep enjoying Jotform!