How do you cancel the Monthly Subscription of $10.77

  • Profile Image
    selma aqua bears
    Asked on June 22, 2012 at 03:22 PM

    Selma Aqua Bears is a seasonal recreation swim program.  We are no longer accepting registrations because to season is nearing the end.  We would like to keep Jot Form but no longer need the monthly upgrade of $10.77 per month.  There will not be more registations until next swim season in 2013.  How do I do this?

  • Profile Image
    jeanettebmz
    Answered on June 22, 2012 at 05:08 PM

    Please kindly follow these instructions in order to change your credit card information :

     1. First of all, you would need to find your Plimus username in the email that was sent to you when you first paid for your subscription (Plimus is our Payment Gateway)


    ==> If you are not able to retrieve your Plimus username from your email inbox, follow these steps , before to continue to step 2

    (otherwise skip them and go to Step 2 directly)

    a. Go to the your account settings,

     

    b. then click the Cancel button

     

     

    c.  Copy your Plimus' username (its format is only numbers) and if you have forgotten your password,  click the Forgot Password link

     

    After clicking on that link, type  your email and your Plimus username  , expect a message into your inbox and retrieve your Plimus password.

     

    ==> NOW CONTINUE ON STEP 2


    2 . Login to Plimus via this page: https://secure.plimus.com/jsp/account_login.jsp

    And proceed to cancel your subscription


    Feel free to look for more assistance whenever you need it. We are always glad to assist.

     

    Keep enjoying Jotform!

    Jeanette