-
CbennyiAsked on March 14, 2017 at 2:40 PM
-
MikeReplied on March 14, 2017 at 3:49 PM
Could you please provide us with a bit more information on your inquiry? Would you like to cancel your paid JotForm subscription, disconnect some form from PayPal or something else?
-
CbennyiReplied on March 14, 2017 at 4:46 PMI just need you to disconnect from PayPal because I'm no longer linking jot forms to my PayPal account & do not want to continue paying for the linked service.
Thank you,
Candace Bennyi
OutAndAboutWithYourDog@gmail.com
Sent from my iPhone
... -
MikeReplied on March 14, 2017 at 5:50 PM
Please confirm if you would like to switch back to the free JotForm plan.
Even with the free plan you will be able to receive up to 10 payment or 100 regular form submissions per month.
-
CbennyiReplied on March 14, 2017 at 7:46 PMYes, please put me back on the free Jot Form plan.
Thank you,
Candace Bennyi
Sent from my iPhone
... -
IanReplied on March 15, 2017 at 12:35 AM
In order for you to cancel your Paypal Subscription:
1. Log into your PayPal account
2. Find the latest payment you made to us
3. Click on your subscription number
4. Click on "Cancel Subscription" button.
When you cancel your subscription you will not be charged again. But your account will stay on Bronze Plan until the time you have paid for expires. -
CbennyiReplied on March 15, 2017 at 5:46 PMI pay you with my credit card not PayPal.
Sent from my iPhone
... -
CbennyiReplied on March 15, 2017 at 5:46 PMI do not pay jot forms through pay pal I pay with my credit card.
Candace Bennyi
Sent from my iPhone
... -
Aurora JotForm SupportReplied on March 15, 2017 at 8:31 PM
Dear Candace,
As per your request, I have cancelled the Bronze monthly subscription, effective at the end of the current billing cycle, the account will be downgraded to Free status and you will not be billed anymore, unless you manually upgrade the account.
If you have additional questions, please let us know.
Best Regards.