What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I cancel my jot form link to paypal?

    Asked by Cbennyi on March 14, 2017 at 02:40 PM
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    JotForm Support

    Answered by Mike on March 14, 2017 at 03:49 PM

    Could you please provide us with a bit more information on your inquiry? Would you like to cancel your paid JotForm subscription, disconnect some form from PayPal or something else?

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    Answered by Cbennyi on March 14, 2017 at 04:46 PM
    I just need you to disconnect from PayPal because I'm no longer linking jot forms to my PayPal account & do not want to continue paying for the linked service.
    Thank you,
    Candace Bennyi
    OutAndAboutWithYourDog@gmail.com
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Mike on March 14, 2017 at 05:50 PM

    Please confirm if you would like to switch back to the free JotForm plan.

    Even with the free plan you will be able to receive up to 10 payment or 100 regular form submissions per month.

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    Answered by Cbennyi on March 14, 2017 at 07:46 PM
    Yes, please put me back on the free Jot Form plan.
    Thank you,
    Candace Bennyi
    Sent from my iPhone
    ...
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    Answered by Ian on March 15, 2017 at 12:35 AM

    In order for you to cancel your Paypal Subscription:

    1. Log into your PayPal account 
    2. Find the latest payment you made to us 
    3. Click on your subscription number 
    4. Click on "Cancel Subscription" button. 

    When you cancel your subscription you will not be charged again. But your account will stay on Bronze Plan until the time you have paid for expires.

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    Answered by Cbennyi on March 15, 2017 at 05:46 PM
    I pay you with my credit card not PayPal.
    Sent from my iPhone
    ...
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    Answered by Cbennyi on March 15, 2017 at 05:46 PM
    I do not pay jot forms through pay pal I pay with my credit card.
    Candace Bennyi
    Sent from my iPhone
    ...
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    JotForm Support

    Answered by Aury on March 15, 2017 at 08:31 PM

    Dear Candace,

    As per your request, I have cancelled the Bronze monthly subscription, effective at the end of the current billing cycle, the account will be downgraded to Free status and you will not be billed anymore, unless you manually upgrade the account.

    If you have additional questions, please let us know.

    Best Regards.