What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Why my forms are disabled?

    Asked by qasync on March 15, 2017 at 04:06 AM

    I've created 4 forms on my account. While I was editing one, when I refreshed the page it then says my form is not found and was disabled. I tried opening all my forms and they were all disabled. Can you please help me with this?


    Page URL:

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 15, 2017 at 04:52 AM

    Your account was auto-suspended because you had Username field in the form and it's against our Terms of Use to collect such information: 

    I removed that field from your forms and please avoid putting it back or your account will be suspended again.

    Also, since you reached your Payment submissions limit your account is now Overlimit until the next first of the Month or you Upgrade.

    Let us know if you have any further questions.

    Thank you!