What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When do Sub-Account forms use a Master Account's submission allowance?

    Asked by UQLS on March 15, 2017 at 04:15 AM

    Do all forms created by a sub-account use a master account's premium allowance? Or only when the form is linked to the master account? Or not at all?

  • Profile Image
    JotForm Support

    Answered by ashwin_d on March 15, 2017 at 04:54 AM

    Hello UQLS,

    Please note that sub-account is type of users are to assist you in your work. Sub-account users do not get the limits of master account. The forms needs to be actually created in master account and then share it with sub user account.

    If the forms are created in sub account, the limits of free account is applicable. 

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!