What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    forms periodically hang and do not send

    Asked by billroth on June 22, 2012 at 10:59 PM

    I posted 24 form submittals today- I use the system for construction inspections, and send the form to myself, which I later send to the field managers. I have h d problem periodically where a form hangs and does not send. The very next one I prepare (different address) will post. What gives? ITs extremely agrivating, as the info is lost since I do not do a hard copy entry. tday 3 out of the 24 forms hung.

     

    Page URL:
    http://www.jotform.com/submissions/21555455500953

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 23, 2012 at 03:58 AM

    We apologize for any inconvenience caused by this issue. May I know exactly what you mean by the word "hangs". Does the form fail to submit when you try to submit it?

    I cloned your form and tested it several times but I couldn't seem to reproduce the problem you described. Are you using the form as standalone, or is it embedded in an external webpage?

    By the way, I notice that your form has quite a few upload fields. Are you trying to upload big files using the form? If yes, then the "hanging" that you're experiencing is probably just the form taking its time to upload the files before submitting successfully.

    We hope you could shed some light into this issue. We are more than willing to rectify any problems that's bugging your form, but we need more information.

  • Profile Image

    Answered by billroth on June 23, 2012 at 03:59 PM

    I upload photos of the inspections I make. ITs random in regards to wether its the size of the photo. And thats why its a problem-I cant predict why it hangs. The form will sit for hrs and not load, or the same form with the same size photo will literally upload within seconds

  • Profile Image

    Answered by gori-mathew on June 23, 2012 at 04:22 PM

    Hi;

    We really aplogize for inconvenience caused by this issue. Could it be caused by internet connection issues on your end (intermittent or unstable connection, slow upload speeds, and the like)?

    What is size of files you are uploading,  files that  have significantly larger file size can take more time to upload or get error. 

    Please check with your ISP and let us know if you need further assistance.