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    Can't disable an item in PayPal payment tool.

    Asked by cyaconference on March 15, 2017 at 08:04 AM

    When I try to disable an item in the PayPal integration it won't disable. What's the trick to making this work? 

    Page URL:
    https://www.jotform.com/build/70733414727961

    Screenshot
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    JotForm Support

    Answered by ashwin_d on March 15, 2017 at 10:20 AM

    Hello cyaconference,

    I'm sorry for the trouble caused to you. 

    I did test this and I am able to replicate the issue you are having. It seems the "Disable" button of product property does not seems to work. It does not disable the product. 

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them. For now, I would suggest you to please delete the product or inject custom css code to hide it.

    Do get back to us if you would like to hide the specific product and we will send you the desired custom css code.

    Thank you!

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    JotForm Support

    Answered by Scott on March 15, 2017 at 11:43 AM

    Hey Shaun,

    I talked this with our developers. It turns out that the Disable function is not available for products listed in the payment wizards and the button shouldn't be there to begin with.

    Thank you bringing this UI issue to our attention. Let us know if you ever need anything else,

    Cheers.