What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can we hide some fields from Autoresponder emails?

    Asked by Joe303 on March 15, 2017 at 08:47 AM

    Hi Dear All, I have a form that must show all the fields when i open it. i want add a condition :

    1- if the customer want to receive a copy by e-mail of the form infos(the field "Customer e-mail" is filed) then hide some fields.

    2- In the same form, for me want receive the complete information filed on the form y e-mail (multiple recipients).

    Is that possible ? it's very urgent question thank you in advance.



    This is a re-post of a comment on How to Send Email Based on User's Answer

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    JotForm Support

    Answered by Mike on March 15, 2017 at 11:12 AM

    The email templates are editable. You can simply remove the information you do not want to include from the Autoresponder template (emailed to the user).

    The Email Notifications (emailed to you) will include all the filled form fields by default.

    If you have any follow up questions, please let us know.