What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Almost out of space...

    Asked by writeitright on June 23, 2012 at 03:35 AM

    My account says that I've used 9 of 10 of my Secure SSL submissions. I have no idea what that means or how my forms were created as this type of submission. I've had to test several forms MULTIPLE times because of all of the issues I've been having. Please, Please, Please--reset my submission count, let me know how to detect which forms are driving up the count and tell me what I need to do to avoid this in the future. Thanks.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 23, 2012 at 04:44 AM

    You were provided instructions on how to make sure that you're not using secure forms in this thread.

    If your forms are embedded in external (non-jotform) webpages, kindly re-embed them, making sure that the form's URL start with http and NOT https. If you have shared secure form URLs to other people, send them a notice to use the non-secure version of the form.

    I have reset your secure submissions count, but please keep in mind that this can only be done once per account.