What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotformeu.com setting Cookie __cfduid

    Asked by HighSoap1 on June 23, 2012 at 04:24 AM

    Hello,

    We operate in Europe and are working towards compliance with cookie laws.

     

    Our JotForm enquiry form places a cookie on a users computer, __cfduid. 

     

    Please could someone explain what the purpose of this cookie is used for?

     

    It appears to be a cookie from CloudFare with a long, nearly seven year expiry date.

     

    So, is there a way in our form settings to stop it from being placed on someones computer without their consent?

     

    If not then for us to continue to use Jotform we would need to clearly ask for consent when someone went to this page on our site to place this third-party cookie, which would be a hassle.

     

    Thanks in advance for any help.

     

    Many thanks,

    Chris

    Page URL:
    http://www.highlandsoaps.com/info-Enquiry

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    Answered by HighSoap1 on June 23, 2012 at 08:17 AM

    I had a look at changing the URL from jotformeu.com for our form, but believe the cookie is still placed by jotform.com. Seems to be some sort of tracking cookie? Any help would be greatly appreciated. At the very least we would need to clearly state what it is, its purpose and why we use it on our site.

    Many thanks,

    Chris

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    JotForm Support

    Answered by liyam on June 23, 2012 at 08:19 AM

    Hello Chris.  Let me forward your inquiry to the development team.  They will respond to this thread as soon as they're available.

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    Answered by HighSoap1 on June 23, 2012 at 08:20 AM

    Thank you, greatly appreciate your help.

     

    Cheers

    Chris

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    Chief Technology Officer

    Answered by eee on June 25, 2012 at 02:45 AM

    Hi Chris,

    As you told, the cookie belongs to Cloudflare which is our first security layer to protect us from DDoS and other similar attacks.

    The cookie is used by Cloudflare for session operations (they are using multiple servers on multiple location, they copy your session from one location to another with that cookie, also they are using same cookie for captcha sessions - again to protect us from Bot or Zombie networks and their attacks)

    Kindest Regards,

    Ertuğrul.

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    Answered by HighSoap1 on June 25, 2012 at 04:12 AM

    That is great, thank you Ertuğrul.

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    Chief Technology Officer

    Answered by eee on June 25, 2012 at 04:56 AM

    It was a pleasure to help you,

    Have a great day Chris,

    Kindest Regards,

    Ertuğrul.