What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Email forwarding problem

    Asked by Garry Mathers on June 23, 2012 at 11:04 AM

    I can't get the form to forward submissions to the email provided in recipient section of 'email alerts'

    I've checked the bulk mail folder but it is empty.



    any idea why?





    Page URL:

  • Profile Image

    Answered by gori-mathew on June 23, 2012 at 02:31 PM
    Hi Garry;

    We apologize for what this issue has caused you. I checked your mail logs and would see that mails are sent to your email, see the logs below;


    /var/log/mail.log:Jun 23 10:49:18 monk sm-mta[25444]: q5NEnHQF025442: to=<xang666@hotmail.com>,
    delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120736, relay=mx1.hotmail.com. [], dsn=2.0.0,
    =Sent ( <81480f37309c8422ae34e8565eba7160@jotform.com>Queued mail for delivery)


    Please can you try to change your Sender Name to JotForm, and your Sender-Email to noreply@jotform.com in the notification email setup and then do a test?

    You can also add JotMails ip addresses to your mail providers whitelists.

    JotMails IP Addresses

    If this still doesn't work, please do let us know.

  • Profile Image

    Answered by Marcus Breede on July 31, 2012 at 06:36 PM

    I have the Problem :/

    Der Sendername ist ja bei mir auf "Jotform.

    Sender E-mail ist wie im Bild auf noreply@jotform.com

    Wenn ich auf "Test-E-mail" klicke, dann kommt keine Nachricht zugeschickt.

    Ich hoffe jemand kann mir behilflich sein.

    Mit freundlichen Grüßen,

    Marcus Breede

  • Profile Image
    JotForm Support

    Answered by Mike_T on July 31, 2012 at 07:32 PM


    Please create a separate thread about your issue.

    We will need your form name/ID to check this further.

    Thank you for cooperation.