Is deleted data actually gone or is it stored somewhere temporarily or permanently?

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    Eric Duncan 
    Asked on March 16, 2017 at 09:50 AM

    We have an paid account and I needed to know: when we delete data, is that data actually gone or is it stored somewhere temporarily or permanent? If we have persons private information, we want to make sure that it is handled properly. Thanks!

     

    Eric

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    AIDAN
    Answered on March 16, 2017 at 12:25 PM

    Hi Eric, thank you for contacting us.

    Please note that one you delete submissions data, they are gone with no way to recover them. This is actually why we always recommend to our customers to back them up before attempting to delete them.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Eric Duncan 
    Answered on March 16, 2017 at 03:46 PM
    Thank you. Do you all get certified disk and tape destructions as well when they need to be replaced?
    Thanks again
    Eric
    Eric Duncan | Information Technology Manager
    UT Medical Center | 1924 Alcoa Hwy Box 72, Knoxville, TN 37920
    865.305.6620 | EDuncan@UTMCK.edu |http://www.utmedicalcenter.org
    ...
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    BDAVID
    Answered on March 16, 2017 at 05:51 PM

    What do you mean by "getting certified disk and tape destructions"?