What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Is deleted data actually gone or is it stored somewhere temporarily or permanently?

    Asked by Eric Duncan  on March 16, 2017 at 09:50 AM

    We have an paid account and I needed to know: when we delete data, is that data actually gone or is it stored somewhere temporarily or permanent? If we have persons private information, we want to make sure that it is handled properly. Thanks!

     

    Eric

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    JotForm Support

    Answered by AIDAN on March 16, 2017 at 12:25 PM

    Hi Eric, thank you for contacting us.

    Please note that one you delete submissions data, they are gone with no way to recover them. This is actually why we always recommend to our customers to back them up before attempting to delete them.

    I hope this helps. If you need further assistance please let us know. Thank you.

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    Answered by Eric Duncan  on March 16, 2017 at 03:46 PM
    Thank you. Do you all get certified disk and tape destructions as well when they need to be replaced?
    Thanks again
    Eric
    Eric Duncan | Information Technology Manager
    UT Medical Center | 1924 Alcoa Hwy Box 72, Knoxville, TN 37920
    865.305.6620 | EDuncan@UTMCK.edu |http://www.utmedicalcenter.org
    ...
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    JotForm Support

    Answered by BDAVID on March 16, 2017 at 05:51 PM

    What do you mean by "getting certified disk and tape destructions"?