Password reset email not sending

  • charlie
    Asked on March 16, 2017 at 10:20 AM

    i was removed from the bounce list yesterday and i was told that a password reset email was sent but I never received it. please resend. 

  • John_Benson
    Replied on March 16, 2017 at 12:47 PM

    This is a duplicate thread. Please reply in this thread to avoid confusion and we can properly assist you: https://www.jotform.com/answers/1092442

    Upon checking your mail logs, I can see that the password email was sent successfully. 

    Password reset email not sending Image 1 Screenshot 20

    Thank you.