What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Delivered Emails disappear after a few hours

    Asked by jmoormeier on June 23, 2012 at 11:18 PM

    My response emails delivered to my gmail account disappear from Gmail after a fews hours in the inbox all by themselves.

     

    jeff

  • Profile Image
    JotForm Support

    Answered by abajan on June 23, 2012 at 11:20 PM

    This is the first time I've ever heard of that happening. Have you checked if they end up in the spam folder?

  • Profile Image

    Answered by jmoormeier on June 23, 2012 at 11:24 PM

    No they end up in my mail box and my Mac Mail retrieves them.  Then after a few hours they are gone.  The only recorded effidence is o the JotForm inbox.

     

    Jeff

  • Profile Image
    JotForm Support

    Answered by abajan on June 23, 2012 at 11:51 PM

    Jeff

    I could be wrong but I suspect this may be a matter of how your Mac Mail is setup to retrieve messages from your Gmail account and not necessarily anything to do with JotForm.

    Please have a look at the following video and Apple Support Community discussion link for possible solutions:

    Messages Vanish from Inbox and Sent Mail

    Perhaps additional searches of the internet may provide more clues as to what's causing this behavior.