What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is disabled

    Asked by nelson740 on March 17, 2017 at 08:11 AM

    This morning my form was enabled , now it is disabled again despite the fact it reflects the orm is enabled.


    Please advise ASAP!!


    Page URL:

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    JotForm Support

    Answered by AIDAN on March 17, 2017 at 12:03 PM

    Hi, thank you for contacting us.

    I inspected your account and found that it autosuspended because the form you mentioned is collecting credit card information, and that violates our terms of use.

    Please see our terms of use, especially sections "Phishing" and "Collecting Sensitive Information" here: https://www.jotform.com/help/8-Terms-of-Use

    If you need further assistance please let us know. We will be happy to help. Thank you.

  • Profile Image

    Answered by nelson740 on March 17, 2017 at 01:46 PM

    I have removed the CC info and added paypal, can you enable the form

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    JotForm Support

    Answered by AIDAN on March 17, 2017 at 03:39 PM

    Hi again,

    In light of the actions you took, I have re-activated your account and all your forms should be working properly now.

    Have a nice weekend!

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    Answered by jesus05 on May 03, 2017 at 10:52 PM

    hi my My form is disabled 


    help me

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    JotForm Support

    Answered by Chriistian on May 03, 2017 at 11:55 PM

    @jesus05 ,

    I have moved your concern to a separate thread for us to better assist you. You can find it here: https://www.jotform.com/answers/1135966. We will attend to your concern in that thread shortly.