What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    RE: Regarding Your Jotform Feedback - lforres1

    Asked by Lynelle Forrest on March 17, 2017 at 08:36 AM

    Hello, I am reply-ing to your support email that said :

    "We’d like to know more about your experience. You can provide even the tiniest issue in detail."


    Hope this helps ...

    When working on one of my forms:


    I switched back to the JotForm v3 version because I could not find the Conditions settings. I knew where they were in v3, so that is why I switched back and then I completed the form for my boss. So that worked out fine.

    Today, I see the "Settings" button and I also see the "Conditions" button in JotForms latest version. So all is well today as I am able to find all the settings that I need. Thank you for allowing me to switch back to the older version when I needed it. From now on, I will be using the latest version because I can find all the tools now.

    Thank you for your help.



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    JotForm Support

    Answered by AIDAN on March 17, 2017 at 12:13 PM

    Hi Lynelle, thank you very much for contacting us.

    We are glad that you are finding everything you need with the latest version and we are very grateful for your feedback.

    If you need anything please don't hesitate to contact us. We'll be happy to help. Thank you.