How do I get a hold of someone there about our upgrade that apparently did not get registered?

  • Profile Image
    jesusloveskzoo
    Asked on June 24, 2012 at 09:24 PM

    Our account is JesusLovesKzoo.  We upgraded with the $9.95 package and we have a receipt as I have copied and pasted below. BUT...today we got an email that said we were over our Free Quota (see the cut and paste below this receipt).  Now is a critical time for us to receive on-line payments for this mission work.  PLEASE HELP!  What do we need to do to be assured we don't lose access tomorrow at 12:00 pm EST since we have a confirmed upgrade?????!!!!?????

    Receipt


    FastSpring Orders
    11 W Victoria St
    Suite 207A
    Santa Barbara, CA 93101

    orders@fastspring.com
    W-9 Form


    Product Support
    https://www.jotform.com
    jotform@interlogy.com
    Reference: INT120610-9954-48919
    Paid In Full: 6/10/12
    Julie Kieser
    1909 Holiday Lane

    Portage, MI 49024
    US
    Description
    Quantity
    Amount
    JotForm Premium Monthly
    1
    $9.95
     
    Subtotal
    $9.95
     
    Sales Tax
    $0.00
     
    Total
    $9.95

     

     

     

    Dear jesusloveskzoo,

    You have currently reached the limits of your account. Your forms will be disabled Monday at 12pm EST. Free accounts are limited to 10 payments per month.

    Upgrade your account today to continue using JotForm; receive submissions, collect payments from your users and have more upload space. Upgrading is quick and easy:
    https://www.jotform.com/upgrade?username=jesusloveskzoo

    Thanks for using JotForm,

    JotForm Team
    https://www.jotform.com/

  • Profile Image
    jeanettebmz
    Answered on June 25, 2012 at 12:42 AM

    Hello Julie

    I have answered your question on this thread

    Cheers!

    Jeanette