What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Autoresponder not working

    Asked by cassiocanali on March 17, 2017 at 05:36 PM


    The automatic autoresponder of email to who fills the form is not working. I have tested here, I am not receiving any emails. How to fix this problem?

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    JotForm Support

    Answered by Kiran on March 17, 2017 at 10:26 PM

    Unfortunately, we are experiencing some delays with emails. The emails shall be sent to the recipients in the order they are queued in. If the emails are still being not sent after several hours, please let us know. We will be happy to take a look again.

    We are sorry for the inconvenience this may have caused.