What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    cannot log on, using the same user and password, please advise is there

    Asked by Butler2016jform on March 17, 2017 at 05:40 PM

    cannot log on, using the same user and password, please advise is there a permission setting on jotform site

    This is a re-post of a comment on Increase Your Productivity with the JotForm Mac App

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    JotForm Support

    Answered by Mike_G on March 17, 2017 at 11:17 PM

    We would like to apologize for any inconvenience this is causing you. As I understand your concern, you are having issues logging into your account on the App but not when you are using your computer's web browser, is that correct? Or, you are also having issues logging in even on your computer?

    We will be glad to help you with your concern. May we just know if there are any error or warning message that appears each time you try to log in? Or, may we know what happens after you enter your username and password and clicked the login button.

    We will wait for your response.

    Thank you.