cannot log on, using the same user and password, please advise is there

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Butler2016jform
Asked on March 17, 2017 at 05:40 PM
cannot log on, using the same user and password, please advise is there a permission setting on jotform site

This is a re-post of a comment on Increase Your Productivity with the JotForm Mac App
- username password
- mac app
JotForm Support

Mike_G
Answered on March 17, 2017 at 11:17 PM

We would like to apologize for any inconvenience this is causing you. As I understand your concern, you are having issues logging into your account on the App but not when you are using your computer's web browser, is that correct? Or, you are also having issues logging in even on your computer?

We will be glad to help you with your concern. May we just know if there are any error or warning message that appears each time you try to log in? Or, may we know what happens after you enter your username and password and clicked the login button.

We will wait for your response.

Thank you.