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Topaz signature pads plugin not installed errorAsked by jmonette on March 17, 2017 at 07:03 PM
Hi - we currently use Topaz with Firefox - however, Firefox's latest update has disabled the plugin - We had to downgrade the Firefox upgrade to get it to work again.
IS there another widget you can recommend that connects to a signing pad? People come into the fire hall to sign documents and handing them over a wireless mouse is not very professional. We really prefer a topaz type signing solution.
The forms on our website are used by people wishing to do them from home, so signing with their mouse is working just fine.
Unfortunately we do not provide support for Topaz signature pad. You can instead go to their support page on this link: http://www.topazsystems.com/contact_techsupport.html
In addition, have you tried using Chrome browser instead and see if there is a working plugin there?
we tried every browser and only Firefox works.
We have sent an email to Topaz.
Here is the reply from Topaz:
'I sounds like your web page implements SigPlusWeb, which is an NPAPI plugin that is no longer supported by any browser.
Who wrote the web page the implements Topaz signature capture? We will need to have the developer do some further integration at this point to work with our latest web signature capture SDK, SigWeb.'
HerCan someone at Jotforms please look into this? So many people use Topaz and the code on your end needs to be updated.
I was able to reproduced the issue with the SigPlus widget not working on the form.
I have submitted a bug ticket report to our higher team support so that they can take a look.
We will let you know here once we have resolution available.
We apologize for the inconvenience caused.
Please see the response from Topaz - it seems Jotform may not have updated the widget with the latest web signature capture SDK, SigWeb
It is SigWeb now, not SigPlusWeb with an outdated NPAPI plugin.
Please let me know as soon as possible how long this may take as we are unable to use our forms during business hours when people need to sign for their burn permit. (I personally can't live without my JotForms - I love these forms!!)
Thank you for providing with the response from Topaz which has been received by our backend team. I see that the issue is already assigned to one of our development team members and marked as high priority. Though I cannot provide any ETA at the moment, you'll be updated here with any update we have from our backend team.
We appreciate your patience and understanding. Thank you!