What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Topaz signature pads plugin not installed error

    Asked by jmonette on March 17, 2017 at 07:03 PM

    Hi - we currently use Topaz with Firefox - however, Firefox's latest update has disabled the plugin - We had to downgrade the Firefox upgrade to get it to work again.

    IS there another widget you can recommend that connects to a signing pad? People come into the fire hall to sign documents and handing them over a wireless mouse is not very professional. We really prefer a topaz type signing solution.

    The forms on our website are used by people wishing to do them from home, so signing with their mouse is working just fine.

    Thank you!

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    JotForm Support

    Answered by liyam on March 18, 2017 at 03:53 AM

    Hello,

    Unfortunately we do not provide support for Topaz signature pad. You can instead go to their support page on this link: http://www.topazsystems.com/contact_techsupport.html

    In addition, have you tried using Chrome browser instead and see if there is a working plugin there?

    Thanks.

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    Answered by Jocelyne  on March 18, 2017 at 04:46 PM

    we tried every browser and only Firefox works. 

    We have sent an email to Topaz. 

    Thanks!

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    Answered by Jocelyne on March 20, 2017 at 05:50 PM

    Here is the reply from Topaz:

    'I sounds like your web page implements SigPlusWeb, which is an NPAPI plugin that is no longer supported by any browser.

    Who wrote the web page the implements Topaz signature capture? We will need to have the developer do some further integration at this point to work with our latest web signature capture SDK, SigWeb.'

    HerCan someone at Jotforms please look into this? So many people use Topaz and the code on your end needs to be updated. 

    Thank you!

     

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    JotForm Support

    Answered by jonathan on March 20, 2017 at 09:45 PM

    I was able to reproduced the issue with the SigPlus widget not working on the form.

    Ex:

     

    I have submitted a bug ticket report to our higher team support so that they can take a look.

    We will let you know here once we have resolution available.

    We apologize for the inconvenience caused.

     

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    Answered by Jocelyne on March 21, 2017 at 11:36 AM

    Jonathan - 

    Please see the response from Topaz - it seems Jotform may not have updated the widget with the latest web signature capture SDK, SigWeb 

    It is SigWeb now, not SigPlusWeb with an outdated NPAPI plugin.

    Please let me know as soon as possible how long this may take as we are unable to use our forms during business hours when people need to sign for their burn permit. (I personally can't live without my JotForms - I love these forms!!)

    Thanks!

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    JotForm Support

    Answered by Kiran on March 21, 2017 at 02:02 PM

    Thank you for providing with the response from Topaz which has been received by our backend team. I see that the issue is already assigned to one of our development team members and marked as high priority. Though I cannot provide any ETA at the moment, you'll be updated here with any update we have from our backend team.

    We appreciate your patience and understanding. Thank you!