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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submit button not sending people to payment page

    Asked by jamieridler on January 02, 2011 at 12:49 PM

    I have completed the payment wizard for the google checkout payment option. I have changed settings on my google account as stated in the wizard. The form has 1 payment option, so I understand its hidden and is auto-selected when Submit is clicked.

    The problem I am having is that when people fill in the form and click submit, confirmation emails are sent out to them and myself, but they are never redirected to google to actualy make the payment. Ive been over the form and the payment wizard and cant figure out whats wrong with it, but it isnt redirecting people to make the payment once the submit button is pressed.

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    Answered by jamieridler on January 02, 2011 at 01:47 PM

    Ok managed to solve this by completely redesigning a new form from the start