What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When are the email servers going to work good again?

    Asked by Marketingstore on March 18, 2017 at 02:47 PM

    I´M using Jotform in 2 business for a coupon system and i depend on the autoresponder to sent automatically to the code to the suscriber that is also automatically made. Please i neet to know when is it going to be working so i can continue.

  • Profile Image
    JotForm Support

    Answered by liyam on March 19, 2017 at 01:11 AM

    Hello Marketingstore,

    Thank you for the reminder. Upon tests on my end it should be working fine already. But to be certain, let me clarify this with the development team.

    Just to note, if you are using a mobile device, you can also install the JotForm app on Google Play (for Android), or from App Store (iOS). This also helps you get notification upon receipt of your submissions.

    Thanks for your patience and we apologize for this inconvenience.

  • Profile Image

    Answered by Marketingstore on March 19, 2017 at 02:55 PM

    Hello, I dont need notifications, i need autoresponder mail becous of the coupon that i have to sent to the prospect. Is this going to work again? When?. I dont want to connect MailChimp to the form. 

  • Profile Image
    JotForm Support

    Answered by Nik_C on March 19, 2017 at 04:14 PM

    I tested Autoresponders and they are working fine, they are received instantly. But my colleague forwarded this thread to our backend team for a confirmation.

    Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by Scott on March 20, 2017 at 09:06 AM

    Hey Marketingstore,

    This issue was due to email server complications at that period. On the 18th & 19th of March we were sending our March newsletter to our users and due to a complication our servers were clogged upon this operation.

    We apologize for this issue and the inconvenience that was caused.

    Let us know if you ever need anything else,

    Best.