Form looses uploaded files! Multiple Upload

  • Profile Image
    ISISInt
    Asked on June 25, 2012 at 08:57 AM

    Hello Team,

    we use Jotform for our customer orders. Customers send us floorplans and we design thos plans new.

    We get complains, that customers load 3 or more files up, but we receive only one, 2 or none!!!

    I tested this today severla times with the form "Bestellung von der Webseite" (www.grundrisstausch.de/bestellung)

    I uploaded 5 and we received 3

    I uploaded 7 and received 5

     

    Another small topic is the "Kontostatus"..it says we have 72 entries, but we have more than double...also the space is not correct.

    Thank you for you help

     

    Holger Brehmann

     

     

     

     

  • Profile Image
    ItalyTech
    Answered on June 25, 2012 at 11:33 AM

    Hi, I've tried several times your form and I can see that this problem appear only if I try to submit data from your website.

    If I try to submit data from form direct link  (http://www.jotformpro.com/form/20915363662959) form works good.

    I suggest you to re-embed form using iframe.

     

    Thanks.

  • Profile Image
    ISISInt
    Answered on June 25, 2012 at 11:40 AM

    OK, that makes sense - I will try that

     

    Thanks

  • Profile Image
    ISISInt
    Answered on June 25, 2012 at 12:13 PM

    Bad news.

    I changed the embedding to iframe, but the problem is still there.

    I uploaded twice 10 files and

    I received 4 and 5 files.

    Then I tried it from a different server (customer data and login are on a different server) and

    it works...seems to be a wordpress issue?

  • Profile Image
    Mike_T
    Answered on June 25, 2012 at 06:14 PM

    We deeply apologies for the inconveniences caused.

    It seems that this problem is related to not stable Multiple Upload tool on jotformpro.com domain. I have escalated this issue to our Development Team.

    Until this issue is fixed you can use Single Upload fields.

    We will update this thread as soon as we have any updates.

  • Profile Image
    emrew86
    Answered on June 26, 2012 at 02:49 AM

    Hi ISISInt, you cannot upload more than 100mb. did you try to upload more than 100mb ?

  • Profile Image
    ISISInt
    Answered on June 26, 2012 at 04:33 AM

    Hi emrew86,

    no all files together are less then 2 MB.

    Remember, when I try it with a clones formular (only the adress data field is not on the clone)

    that is on a differen server - it works.

  • Profile Image
    ISISInt
    Answered on June 26, 2012 at 04:34 AM

    For now I will chnge to single upload fields....

  • Profile Image
    Mike_T
    Answered on June 26, 2012 at 04:53 PM

    Thank you for provided details.

    We are going to check this further.