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    salesforce integration stopped working

    Asked by dgenaro on March 19, 2017 at 06:13 PM

    it was working all of last year and now it stopped. I stripped all of the fields and I am trying with just 3 fields and it is not integrating please advise.

     

     

    David

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    Answered by Ian on March 19, 2017 at 10:09 PM

    Make sure that the fields are properly mapped as SalesForce is very exact when it comes to mapped fields, so the same fields have to exists both on SalesForce and your form.

    Do let us know if you need further assistance. 

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    Answered by   on March 20, 2017 at 08:17 PM

    the fields  are properly mapped. Please advise 

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    Answered by Ian on March 20, 2017 at 09:31 PM

    I am escalating the issue to our backend team so they can look into it and update you.

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    JotForm Support

    Answered by NeilVicente on March 25, 2017 at 05:59 PM

    The integration works fine, but based on our logs, it seems that the entries with name "David Genaro" simply overwrites the existing one because your integration settings has 'Duplicate Check' set to 'Always Update Existing Entry'.

    Can you please check if an existing 'David Genaro' lead is in your SalesForce account?