What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    salesforce integration stopped working

    Asked by dgenaro on March 19, 2017 at 06:13 PM

    it was working all of last year and now it stopped. I stripped all of the fields and I am trying with just 3 fields and it is not integrating please advise.




  • Profile Image

    Answered by Ian on March 19, 2017 at 10:09 PM

    Make sure that the fields are properly mapped as SalesForce is very exact when it comes to mapped fields, so the same fields have to exists both on SalesForce and your form.

    Do let us know if you need further assistance. 

  • Profile Image

    Answered by   on March 20, 2017 at 08:17 PM

    the fields  are properly mapped. Please advise 

  • Profile Image

    Answered by Ian on March 20, 2017 at 09:31 PM

    I am escalating the issue to our backend team so they can look into it and update you.

  • Profile Image
    JotForm Support

    Answered by NeilVicente on March 25, 2017 at 05:59 PM

    The integration works fine, but based on our logs, it seems that the entries with name "David Genaro" simply overwrites the existing one because your integration settings has 'Duplicate Check' set to 'Always Update Existing Entry'.

    Can you please check if an existing 'David Genaro' lead is in your SalesForce account?