What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
May I know what issue you are referring to? I see you opened a separate thread for this concern. If you already know the link to the thread, please share it with us, you can also post your replies there directly.
I checked your account and email address but I cannot find a thread with an issue reported that is escalated.
We'll wait for your response.