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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my forms dont stay in my account. when i leave the site and come back they are gone and....

    Asked by rtpfaa on June 25, 2012 at 02:24 PM

    i have to make them all over again.


    ALSO:  i get this message when i am trying to edit the source code provided, while in Dreamweaver.

    see message in screenshot:


    my site is not up yet so there is no way to view it. do you need to have it on the remote server in order

    to change the CSS?


  • Profile Image
    JotForm Support

    Answered by idarktech on June 25, 2012 at 10:36 PM


    This is a most common problem when you're not logged in to JotForm. Please make it sure that you are already logged in to JotForm before creating your forms, and then click 'SAVE" button when you are done with your form. I would also suggest to clear your browsers cache first before logging in to your account, this should really help specially when your old cache files are broken.


    With regards to your other concern, instead of using dreamweaver source code, you may try downloading your form's full source code. This would include all JS and CSS files. Follow this guide: How to download a source code of your form

    Hope this helps. Thanks for using JotForm!

  • Profile Image

    Answered by rtpfaa on June 26, 2012 at 05:19 PM
    i have done that and as you can see, i have the code in question on my
    DW site, but when i attempt to make
    any changes in it, i get this message. i have code on my site, it just
    seems to be locked?
    is this your code and am i not allowed to change it as its a template of
    some kind?
    i can change the code of things i put in the code from your site, even
    in DW. i just cant change the other code.
  • Profile Image
    JotForm Support

    Answered by idarktech on June 26, 2012 at 07:01 PM

    Thanks for the details. Is downloading the CSS not suitable for your needs? I can see the error is looking for this file: http://max.jotfor.ms/min/g=formCss?3.0.3661. How about copying this CSS code and use it locally?

    Let us know if this doesn't help. Thank you.