My youtube widget is not displaying the video on my form when I view it on my mobile device

  • Profile Image
    Asked on March 20, 2017 at 08:38 AM

    When I attempt to send my form via a mobile device the video is not showing up. However when I edit the form the youtube video shows fine. It also, displays correctly when view on the computer. I'm not sure why it is not displaying on my mobile device as I did not have issues with this before. I have 22 forms and it appears to be an issue with all of them. Even though they do not share the same URL for the youtube widget.

    Thank you

  • Profile Image
    Answered on March 20, 2017 at 01:14 PM

    I checked your form on IOS and Android, the Youtube video showed properly in both:

    If it is still not showing on your end, let us know what device/browser you are using and we will have another look.