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    The other radio button edit field is not editable when we embed the form in our website. How can I fix this?

    Asked by on June 25, 2012 at 04:02 PM

    I created a form to be embedded in our website.  The form appears to work when I test it within the Jotform domain, however when we embed it in our website, the "Other" radio button editable field is not actually editable.  We need to have this field ediable.

    Page URL:
    http://www.beyondtv.com/beyondtv_admin/content/

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    Answered by jeanettebmz on June 25, 2012 at 06:49 PM

    Are you talking about something like this?

    If that is the case, you would need to add an additional text box and then hide it with conditionals.

    Feel free to clone my form if you wish

    Best regards

    Jeanette

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    Answered by Prudence on June 25, 2012 at 07:29 PM

    Not really.  Basically you give options with a radio button to the left of each option.  If you go to the properties of the radio button bar, it asks if you would like to allow a "Other" radio button as well, which I chose to have so that a dollar amount could be entered.

    When I test the form in JotForm, it works and allows me to edit that field and I can enter a dollar amount when I press the "other" radio button.

    However, when we embed the form into our website, the radio button works, but it doesn't allow you to enter any text into the field next to the "other" radio button.  I hope that makes it more clear.

    I put the URL to the form above, if you go to the Movies section of the form near the end of it, you will see what I mean if you click on the "other" radio button and try enter information into the field.

    I hope that makes it more clear.

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    Answered by jeanettebmz on June 25, 2012 at 07:49 PM

    Ok,

    I am a little confused, is this something you wish to accomplish into a payment tool?

    Because my example illlustrates exactly what you need , if I understood correctly. All you have to do is to set a numeric validation to that text box, you can check again my example in order to illustrate what I am saying

     

    At any rate, could you please let me know your form ID so I can check further?

     

    Jeanette

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    JotForm Support

    Answered by Mike_T on June 25, 2012 at 07:54 PM

    I was able to reproduce the problem.

    Can you please try to use an iFrame embedding option? It should solve the issue.

    Thank you for using our services.

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    Answered by jeanettebmz on June 25, 2012 at 08:08 PM

    Hi again Prudence

    Actually I was not able to reproduce the problem on my side (I found your form) , but you should try what my colleague has stated

    Cheers!

    Jeanette