What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    A form that I want to use has a consistent "Error loading" issue

    Asked by missblackburn on March 20, 2017 at 01:04 PM


    I am trying to use a Girl Scout cookie form template, but I am unable to use it because it keeps saying there was an error in the page loading. 

    When I was finally able to edit it, it said the form was not available for preview or publishing.

    I tried different browsers to no avail.  Can you assist?

    Thank you!

    Page URL:

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    JotForm Support

    Answered by david on March 20, 2017 at 03:54 PM

    We bug that caused forms to not be editable in V4.  It has been fixed and you can now edit forms once again.  Apologies for the down time.

    As for the form being unavailable, it looks like it was manually disabled.  Set the back to enabled and it will be usable again.  To do so, while in the "My Forms" section of your account, select the form, click on "More" then click on "Enable":