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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Form bringing up incorrect Payment Method

    Asked by Gina   on March 20, 2017 at 01:37 PM

    I was previously using Express Pay, and I want to use Paypal.  I've modified the form to include the logic for paypal, the code is accurate, yet it still bring me to Express Pay.   I've even created a new form with a paypal button and it uses express pay.  Can you help me to find and delete the link to Express Pay and use Paypal.  The form currently isn't live since it's for an upcoming event, and I can't publish it until this is working.  

    Thank you.


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    JotForm Support

    Answered by Kiran on March 20, 2017 at 05:25 PM

    I have checked the web page provided and see that there is an error message while accessing the page. I was not able to locate any accounts registered with your email address. Please provide us with the form ID/URL that you are working on so that we can provide you with necessary assistance.


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    Answered by MSOC_Director on March 20, 2017 at 07:09 PM

    Thank you. I was able to fix the problem.  I believe that Paypal wasn't fully setup yet.