What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I'm not receiving notifications for new submissions anymore

    Asked by TerminatorDIA on March 20, 2017 at 01:50 PM


    I am no longer receiving new sign ups notifications on my form but the 2nd email recipient is. The last sign up i received was on March 17th, i have not received the 2 newest signups on march 20th. I also just checked to see if i'm on the bounce list and i'm not.

    Any idea how i can fix this and prevent it from happening in the future? Also i signed up the form as a test and never received a auto response confirmation email either, now i'm wondering if the new signups got the auto responses or not, is there a way to check?

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    Answered by TerminatorDIA on March 20, 2017 at 02:56 PM

    I finally received the notifications and auto responses, it's just taking around 1 hour after submission for my gmail to receive them some reason. 

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    JotForm Support

    Answered by Jim_R on March 20, 2017 at 04:50 PM

    This appears to be duplicate of your first and original thread here https://www.jotform.com/answers/1096575 

    Moving forward, we kindly request you to avoid posting multiple threads to avoid confusion. We can help you better if we can focus on a single thread for as long as it's about the same topic.

    If you have something to add or have a followup question, please don't reply via email. Instead, open your thread by clicking this link, then post your reply from there.