What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Email notifications being delayed

    Asked by Dave on March 20, 2017 at 04:14 PM


    I work for T&D Pool & Spa Service here in Florida and we currently are using and have been using a JotForm submission for just about 3 months now. I have been having issues receiving submissions pertaining to delay. Lately I have been receiving submissions for example, 6hrs later. Our Pool Technicians currently use the form, fill it out and submit it to the e-mail associated to the account. The form is used as a resupply form so that our warehouse has the items requested on the form ready for when our technicians arrive back at the warehouse at the end of the day to resupply their work vehicles. Having their order form not appear until hours later is causing issue. Please advise us what to do or what can be done to help or resolve this issue. Thank you!


    Dave Rios

    T&D Pool and Spa Service

    3935 CR 216, Oxford, Florida, 34484

    Phone: (352)-748-0044

    Fax: (352)-748-2314

    Email: Daver@tdpoolservice.com



    Page URL:

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    JotForm Support

    Answered by BDAVID on March 20, 2017 at 07:25 PM

    We are experiencing problems with our email servers. So Email Notifications and Autoresponders are queued and they should arrive to your inbox delayed in the next hours. Our DevOps are working in a solution to fix the issue. We are truly sorry for the inconveniences caused to you and recommend to check the Submissions Page for new submissions, while this is being fixed.

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    JotForm Support

    Answered by Scott on March 21, 2017 at 08:39 AM

    Hey Dave,

    This issue is resolved now. We are sorry for the inconvenience that was caused.

    Let us know if you ever need anything else,