What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Your website was used by a scammer

    Asked by Carlo Daleo  on March 20, 2017 at 09:28 PM

    Your website was used by a computer scammer pretending to be a dell software security person. they used your form to get my personal information and credit card number. Please remove all of my personal information that you have in your system. And if you could please provide me with the person or persons that set up the form that was used.

    Carlo Daleo

  • Profile Image
    JotForm Support

    Answered by John_Benson on March 21, 2017 at 02:33 AM

    Hello Carlo,

    Thank you for reporting this to us. Please provide the form ID or the website URL where the form is embedded so we can check the account owner of the form. Yes, we can definitely remove all your personal information and suspend the user if found guilty. 

    Hope that helps. We'll wait for your response.

    Thank you.