What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my account out of space?

    Asked by rahimshukor on March 21, 2017 at 04:49 AM

    i receive this notice ;

    can u please advice me?

    You're out of space! Upgrade Now.


    You're out of submission storage! Upgrade Now.

  • Profile Image
    JotForm Support

    Answered by AIDAN on March 21, 2017 at 09:10 AM

    Hi, thank you for contacting us.

    I examined your account, and you seem to have your subscription cancelled, which resulted in the downgrade of your account to the Free status.

    The limits you are seeing are related to the Free account status, and as soon as you upgrade again they will be adjusted accordingly, depending on your upgrade plan.

    I hope this helps. If you need further assistance please let us know. Thank you.