Why is my account out of space?

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    Asked on March 21, 2017 at 04:49 AM

    i receive this notice ;

    can u please advice me?

    You're out of space! Upgrade Now.


    You're out of submission storage! Upgrade Now.

  • Profile Image
    Answered on March 21, 2017 at 09:10 AM

    Hi, thank you for contacting us.

    I examined your account, and you seem to have your subscription cancelled, which resulted in the downgrade of your account to the Free status.

    The limits you are seeing are related to the Free account status, and as soon as you upgrade again they will be adjusted accordingly, depending on your upgrade plan.

    I hope this helps. If you need further assistance please let us know. Thank you.