What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I edit the options inside a Dropdown menu?

    Asked by florencejhill on March 21, 2017 at 04:57 AM

    Hello,

    When I click on 'Edit form' I can now no longer click on the 'when would you like to send your flowers' field and edit the drop down options. There's usually a clickable 'edit options' label but this seems to have disappeared and I'm not sure why!

     

    I need to change this on two forms by midday today so your help would be much appreciated!

     

    Thank you,

    Becki 

    Page URL:
    https://eu.jotform.com/build/50143517316346

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Jim_R on March 21, 2017 at 09:03 AM

    Hello Becki - There's no edit button for the Dropdown menu. What you need to click on is the GEAR icon shown on your screenshot.

    I suppose what you're hoping to edit are the options within the Dropdown so just do the following:

    In case we misunderstood your question, just get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.

  • Profile Image

    Answered by florencejhill on March 22, 2017 at 05:46 AM
    Hello,
    Yes, this is what I did in the end, but up until yesterday I didn't need to
    do this. Underneath the box that is highlighted blue in the screen shot, it
    used to say 'Edit options', which you could click on and edit the drop down
    options from there.
    We have been using this version of Jotform for a while and I can promise
    you I have never had to click on the cog icon before!
    07514 178746
    www.petalon.co.uk
    @petalon_flowers
    ...
  • Profile Image
    JotForm Support

    Answered by david on March 22, 2017 at 11:46 AM

    I honestly cannot say I remember that option.  I know there was an option in V3 under dropdown fields but that opened an external menu with the field options.  I will see if I can find an example of what you are referring to in older screenshots. 

  • Profile Image

    Answered by florencejhill on March 23, 2017 at 01:46 PM
    The 'Edit options' link I was referring to is now back.... see screenshot
    below
    [image: Inline image 1]
    07514 178746
    www.petalon.co.uk
    @petalon_flowers
    ...
  • Profile Image
    JotForm Support

    Answered by Jim_R on March 23, 2017 at 03:07 PM

    Looks like you replied straight from your email and attached an image. Unfortunately, we can't see attachments here in our Support Forum, unless you post the image directly to your thread.

    Related guide: How-to-add-screenshots-images-to-questions-in-support-forum 

    Nonetheless, I think this is what you're referring to:

    And you're correct, my screenshot yesterday didn't have this Edit Options menu at the bottom of the field as well.

    But I'm glad it's all sorted now 😊 If you have other questions, just open a new thread so we can assist you.