What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Tax Calculation is incorrect

    Asked by exoteric on March 21, 2017 at 08:22 AM
    I am also experiencing the same issue with incorrect tax calculation from the payment widget after a discount/coupon code is applied. Instead of calculating tax at the discounted price the tax calculation is being calculated at full price i.e. ( Let's say I have a $25.00 off discount code/coupon and am applying a discount to an item priced at $100.  The tax rate is 9%. it's calculating the tax at full price which in this case is $100.00 and not $75.00)
  • Profile Image
    JotForm Support

    Answered by Jim_R on March 21, 2017 at 08:45 AM

    Hello, can you please confirm if this is the form you're currently working on?


    I'm asking because the scenario you described is different from how that form's Purchase Order payment field was setup:

    1. The payment field doesn't have any Coupons

    2. The Base Tax Rate set is 8.5%

    With these 2 above, the form works as intended (adding 8.5% to the total):

    If it's a different form, please share with us the Form URL/ID. In case we misunderstood your question, just get back to us with a bit more info and a clearer description of what you're trying to do so we can better assist you.