What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    im not cancelled my subscription!

    Asked by rahimshukor on March 21, 2017 at 09:25 AM

    im not cancel my subscription! why i cancel my subscription? i dont know what is happening with my regular subscription usd9.99 ??? please advice.

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    JotForm Support

    Answered by Aury on March 21, 2017 at 11:51 AM


    The account was downgraded to Free status since Paypal renewal charge attempts were declined.

    You may go ahead to upgrade the account using this link.

    Best Regards.